Reference

Privacy Policy for MCW Guide Account Holders

We collect and handle your account data to run the platform, process bKash Nagad Rocket transactions, verify withdrawals and keep your sessions secure.

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MCW Guide Privacy Policy for MCW Guide Account Holders
PRIVACY CONTACT

How to Reach Us About Privacy

If you want to review the data we hold, update your account details, restrict how we use your information or request deletion, our support team handles privacy queries through the same channels we use for general account help. Each request is reviewed within a few business days and we will confirm what action we can take based on your rights under local law and our operational requirements.

Team online

Live Chat Privacy Requests

Open the chat widget in your account dashboard and select the privacy or data request option. Our team will verify your identity using your registered phone number or email, then walk you through what data we hold and what changes you can request. Most queries are answered in one session.

Email for Data Access

Send your request from the email address registered to your account. Include your account username and clearly state whether you want a data copy, correction, restriction or deletion. We will respond within three to five business days with the steps or information you requested.

Phone Support for Urgent Privacy Issues

If you believe your account data has been compromised or accessed without authorisation, call our Bangladesh support line for immediate assistance. Our team will freeze your account, reset your password and investigate the access logs to secure your information and resolve the issue quickly.

DATA HANDLING

How We Protect Your Information

We built our data handling practices around the principle that your account and payment information should stay private and secure. Every transaction, login and support message is encrypted in transit using SSL, and stored data is encrypted at rest. Access to your personal details is limited to staff who need it to process your deposits, verify withdrawals or answer support tickets, and all access is logged for audit purposes.

What We Collect and Why

We collect your name, phone, email and date of birth to verify your account and prevent duplicate registrations. We log every bKash Nagad Rocket transaction with timestamps and amounts to reconcile payments and detect fraud. Device data like IP address and browser type helps us flag suspicious logins and keep your sessions secure.

Cookies and Tracking

We use session cookies to keep you logged in, preference cookies to remember your language choice and analytics cookies to see which games and features you use most. You can disable non-essential cookies in your browser settings without affecting core account functions like deposits, withdrawals and game access.

Data Retention and Deletion

Account and transaction records are kept for five years from your last login to comply with financial record-keeping rules in eligible regions. After that period, we securely delete your data unless a legal investigation or dispute requires us to retain it longer. You can request early deletion if no legal hold applies to your account.

Your Rights and How to Use Them

You can request a copy of all data we hold about you, ask us to correct mistakes in your profile, restrict how we process your information or request full account deletion. Contact our support team via live chat, email or phone with your account details and we will confirm what action we can take within a few business days.

Common Questions About Your Data

We collect your full name, phone number, email address and date of birth during registration. This information is used to verify your identity, comply with anti-fraud regulations and process bKash Nagad Rocket deposits and withdrawals. We also log your device IP address and browser type to secure your account against unauthorised logins.

Every deposit and withdrawal is encrypted in transit using SSL. We log the transaction amount, wallet address and timestamp but never store your mobile wallet PIN or OTP. Transaction records are shared only with the payment processor to clear the transfer and with our finance team to reconcile your account balance.

Yes. Contact our support team via live chat or email from your registered account and request a data export. We will verify your identity and send a report containing your account details, transaction history, login records and any support messages within five business days.

We retain account registration details, transaction logs and session records for five years from your last activity to meet financial record-keeping requirements in eligible regions. After that period, we securely delete your data unless a legal obligation or ongoing dispute requires us to keep it longer.

We use session cookies to keep you logged in, preference cookies to remember your language setting and analytics cookies to track which games you play most. You can disable analytics cookies in your browser without affecting deposits, withdrawals or game access. Session and preference cookies are required for the platform to work correctly.

Contact our support team via live chat, email or phone and request full account deletion. We will verify your identity, confirm there are no pending transactions or disputes, then remove your account and all associated data within ten business days. Note that we may retain transaction logs for the legal retention period even after deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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